© Destiny's Pops, 2022 All rights reserved
Made with ❤ by Palm & Palma Design Studio
FAQs
Got questions? We've got answers!
Shipping
We ship all orders throughout the United States using UPS as our third-party shipping carrier. Orders are only shipped nationwide using UPS two-day or overnight shipping. Not all products offered through our online store will be available for two-day shipping. Some products will only be offered for overnight shipping due to the fragility of the product. Shipments can only be delivered to a street address within the United States. UPS will not deliver to P.O. Boxes or APO addresses.
Our shipping fee varies depending on delivery date, destination, shipping window, and weight of the shipment. Shipping fees can range from $8.00-$25.00.
We like to have at least a 2-3 day notice for all non-custom orders. Orders placed after 12:00 PM EST will be shipped the following shipping day (Monday–Friday), and orders placed after 12:00 PM EST on Friday will ship on the following Monday, excluding business holidays. We do not ship on Saturday and Sunday. If you have a desired order date, please add the desired date to the special instructions before completing your order. Due to the demand for our orders, it is not guaranteed that we will be able to fulfill the order by the desired date.
We are so happy to bring our sweet treats to your home—despite the distance! Our shipping facility is located in Maryland, where we ship all orders. Each order is packed with several cold-packets to ensure quality freshness and arrives in the best condition! We’ve also included care card instructions for each product so you can have the best sweet experience that we promise our customers. Please note: Times suggested on our website are estimates. Due to high volume, shipping delays, or other unforeseeable events, times may vary.
We will ship your order within our 2-3 day processing timeframe and/or your desired order date. Once your order has left our kitchen and our packaging station, your account will be updated via email with tracking information. The “Track Order” button and tracking number will bring you to our tracking page where you can watch your sweet treats take their journey to your front door!
All orders are shipped Monday through Friday to avoid weekend overlays.
Due to the perishable nature of our products, Destiny’s Pops does not accept returns or exchanges. Circumstances pending, Destiny’s Pops will issue a store credit or re-make the order. If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was received and provide a photo of both the product and the shipping box with a detailed description of the issue, and we will make every effort to ensure you are happy with your sweet experience. Due to the perishable nature of our product, all claims submitted after the 48-hour delivery window or without a proper photo or order number will not be eligible for return, refund, or reship.
Local Delivery & Pickup
All delivery locations beyond the 15 mile radius from Destiny’s Pops location will be charged a delivery fee. The delivery fee is $0.50 per additional mile.
In 2021, We recently expanded our location to the DMV area, which is now our primary residence for all local orders. Don’t worry, Richmond clients, we are not saying goodbye to you! We are still offering shipping and a few pop-up dates throughout the year!
Our local service areas are Maryland and DC. We do serve the Richmond, Virginia area only on a few pop-up dates or through our nationwide shipping.
Once your order has been placed online and processed, we will follow-up with a delivery time and date via email. 1 deposit casino uk.com Requests for deliveries at specific times of day are not guaranteed. If we are running behind on the delivery time, a message will be sent via email with an updated delivery time.
Please see the requirements below based on the delivery location.
For residential deliveries:
If the recipient is not available at the time of delivery, we will call the recipient to see if it is acceptable to leave the purchase there. In the event that the recipient is unable to receive their order, the full monetary amount of the order will still be charged to the card used in the order, and the order will be returned to our location. If you notice that there is an error in the recipient’s address, please contact us. We will not enter the homes of any residential deliveries to deliver the orders. All deliveries are made at the main door of the home.
For business or school deliveries:
We will wait at the front desk, with security, or with the receptionist until the recipient listed on the invoice retrieves the order from us. If the business location is closed at the time of delivery, please indicate so on your delivery request and we will wait for you to receive your delivery outside your building.
For weddings or events:
If the recipient is not available at the time of delivery, we will leave the order with the kitchen manager and/or wedding coordinator for the day (if the set-up fee was not included). If the order is delivered within 6 hours prior to the event start time, we will ask that the staff and/or recipient place the order in a refrigerator or cool area until 2 hours prior to the event.
Custom Orders
- Standard orders with customization require 3 weeks’ notice.
- Standard orders without customization require 2 weeks’ notice.
- Rush orders (no customization) require 1 week’s notice with an add’l charge of $2 per item ordered.
All online sales must be paid in full to process the order. All custom, wholesale, and/or corporate events require a 50% deposit of the final total amount in order to book the order unless other payment terms have been agreed upon with Destiny’s Pops team. If the deposit and/or agreed upon payment terms are not received, your order is not booked and will not be processed for final sale.
Absolutely! Our order packs are great travelers. If you choose to bring an ice pack, we recommend wrapping them up in plastic as there will be some condensation. For airplanes, we suggest keeping our product in your carry-on.
Yes! We love to customize our products to match your theme/special occasion. Under our shop, you will have a few options to customize your order. For a full customization, please visit our event page and complete our fillable form with as much detailed information on your theme. I’ll get back to you within 24–48 hours with a quote based on your customized needs.
We are always willing to explore new desserts and flavors in our kitchen! If you have a dessert and/or flavor you must have as a part of your special occasion, let us know and we will see if we can take a try at making it.
Sweet Rewards
The Sweet Rewards Program (the “Sweet Rewards Program” or the “Program” and the rules set forth herein and in the Sweet Rewards Terms and Conditions, the “Program Rules”) is our free rewards program that lets you earn Sweet Rewards points (“Points”) on all your product purchases at www.destinyspops.com or by phone and redeem Points for rewards (“Sweet Rewards”).
Yes – Once your order is finalized, we will add your order to our points system.
When an order that was purchased using your Sweet Rewards Account is canceled, the Points earned from that purchase will be removed from your Sweet Rewards Account and your method of payment will be refunded. It is possible that your Sweet Rewards Account could have a negative balance after an order is canceled. Sweet Rewards Account orders may not be canceled after shipment.
We encourage you to redeem your Points often, so that you get to experience the full benefits of the Sweet Rewards Program including products, gifts, and free standard shipping. Your points do not have an expiration date.
If you would like to spend your points on an order you are about to purchase, you would need to generate your unique coupon code which you would then use at checkout.
To get your coupon code through your points, go the “My Account” page. Under the Points tab, you will see a section labeled “Points Conversion”. There you can enter the amount of points you would like to redeem and generate your coupon code. The Points Conversion: 200 points = $1.00
Corporate Ordering
To place a bulk order with us for pickup or delivery, please visit our event page and complete the bulk order form. Please give us 24–48 hours to review your inquiry and send a quote.
- Standard orders with customization require 3 weeks’ notice.
- Standard orders without customization require 2 weeks’ notice.
- Rush orders (no customization) require 1 week’s notice with an add’l charge of $2 per item ordered.
Yes – We can deliver to business offices, business storefronts, and business addresses. For business/school deliveries: We will wait at the front desk, with security, or with the receptionist until the recipient listed on the invoice retrieves the order from us. If the business location is closed at the time of delivery, please indicate so on your delivery request and we will wait for you to receive your delivery outside your building.
We do not deliver to PO boxes.
Yes! We love to customize our products to match your corporate theme/event. Please provide us with as much information about your custom requirements as possible.
If you are placing a bulk order, please visit our corporate page for more information on how to get started. Our corporate category offers specials and packages that are not available on our normal menu.
Customers can pay for catering orders using the same payment methods available for a majority of Destiny’s Pops orders (cash, credit or debit cards, gift cards, or via invoice).
Bake It Up Academy
Baking It Up Academy offers in-person and online baking classes. To learn more about our courses, please click here.
Classes can range anywhere from $25 and up, depending on how intensive the course is. All classes must be paid in full before a student receives full access to the course.
We created courses for everyone at all stages of their baking skills.
Once purchased, you will receive a PDF that contains the link to a closed Facebook Group that the class is in. Please request to join the group and you will need to get accepted into the group.
Our in-person class will include all supplies needed throughout the session. Our online class will cover a list of supplies needed in the course.
Give-A-Cake Program
The nominator will receive a congratulatory email notifying them that we have selected their special person for the Give-A-Cake Program.
The winner will receive a congratulations email notifying them that they have been selected by the nominator for our Give-A-Cake Program. In the email, the winner will need to confirm the event date/time and location.
A 6-inch cake. The cake provided for this program will have up to 30 servings and will be provided to the nominee free of charge. A 6-inch cake will be given with their desired flavor and theme. Cake themes can be chosen, but Destiny’s Pops will determine the final design.